Refund policy

Refund and exchange policy
We do not accept returns or exchanges on our products. This is because they are custom made to order. However, please get it touch if you have questions or concerns about your order.

As all of our magnets are made to order and personalised, they are exempt from the standard cancellation rights under the Consumer Contracts Regulations 2013.
However, we understand plans can change. You may cancel your order within 24 hours of placing it, provided that design or production work has not yet started.
After this point, cancellations may not be possible.

Damages and issues

If you think there is something wrong with the product you received, please contact contact@signsDIY.co.uk. 

Please note that if any of our signs have been cut, trimmed or otherwise altered after delivery, we may be unable to assist with a replacement or refund. Once a sign has been modified, we can no longer see how it originally fitted, which means we can't confirm whether the issue was with the sign itself. This does not apply to cut-outs for deadlocks or cameras, which are expected as part of a normal installation. If you're unsure whether your signs will fit, please get in touch with us at contact@signsdiy.co.uk before making any changes and we'll be happy to help.

Descriptions and images of SignsDIY products

The SignsDIY products you order will be materially as described and pictured in your Design. Please keep in mind that different monitors and screens display colours differently and SignsDIY cannot guarantee that your computer's display of the colours accurately reflects the colour of the SignsDIY products. The colour of your SignsDIY products may vary slightly from those images.

Final dimensions and layout of print products indicated on the site or in a design may vary by small amounts, and so your SignsDIY Products may differ slightly from those images.